Effective Date: October 17, 2025
Company Name: Automotive Locksmiths UK
Website: https://www.automotive-locksmiths.co.uk
Email: support@automotive-locksmiths.co.uk
Address: 12 Midland Street, Birmingham, B1 1AB, United Kingdom
This Privacy Policy explains how we collect, use, disclose, and protect your personal data, and your rights under UK data protection law (UK GDPR and Data Protection Act 2018).
1. Data Controller
We (Automotive Locksmiths UK) are the data controller of the personal data collected via this website and our services.
2. Personal Data We Collect
A. Data You Provide
- Name, email address, phone number, vehicle details, service location, notes or descriptions of issues when you request a service.
- Payment or billing information when you pay for services.
- Any other information you supply via forms or communications.
B. Automated / Technical Data
- IP address, device type, browser type, operating system.
- Usage data: pages visited, time spent, clicks, referral sources.
- Cookies and similar tracking technologies (e.g. Google Analytics, etc.).
C. Other Data
- In some cases, images/photos of your vehicle or locks for assessment may be submitted.
3. Purposes & Legal Basis for Processing
We process your personal data for the following purposes, relying on these lawful bases under UK GDPR:
| Purpose | Legal Basis |
|---|---|
| To provide and fulfil locksmith services | Performance of contract |
| To communicate with you (appointments, updates, confirmations) | Performance of contract / Legitimate interests |
| To process payments and billing | Performance of contract |
| To improve our website, analytics, marketing (non-intrusive) | Legitimate interests |
| To comply with legal obligations (e.g. accounting, tax, audits) | Legal obligation |
| For security, fraud prevention, and dispute handling | Legitimate interests |
We will always ensure that data use is fair, transparent, and proportionate.
4. Cookies & Tracking
We use cookies and similar technologies to improve user experience, analyse usage, and for performance monitoring. You may set your browser preferences to reject or delete cookies, but this may limit functionality of the site.
5. Data Sharing & Disclosure
We may share your data with:
- Trusted third-party service providers (e.g. payment processors, email hosts, scheduling tools) under confidentiality duties.
- Law enforcement or regulatory bodies where required by law or court order.
- In the event of a business transfer / sale, your personal data may be transferred (with notice) under confidentiality terms.
We will not sell or rent your personal data to third parties.
6. International Transfers
If we transfer your data outside the UK, we will use appropriate safeguards (e.g. standard data protection clauses, adequacy decisions, encryption) to ensure your data is protected in accordance with UK GDPR.
7. Data Retention
We will retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations (e.g. tax, accounting), resolve disputes, or enforce agreements. Data no longer needed will be securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of access: ask for a copy of your personal data
- Right of correction: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your data (subject to legal constraints)
- Right to restrict processing: request limitation of certain processing
- Right to object: object to processing based on legitimate interests or marketing
- Right to data portability: request your data in a structured, machine-readable format
- Right to withdraw consent (where processing based on consent)
- Right to lodge complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, email us at support@automotive-locksmiths.co.uk.
9. Children & Minors
Our services and site are not directed to children under 13. We do not knowingly collect personal data from minors under 13. If you believe we have done so, please contact us to request removal.
10. Third-Party Links
Our site may contain links to other websites or services. We are not responsible for their privacy practices or content. Please review their policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated Effective Date. Continued use after changes constitutes acceptance of the revised version.